Archives for customer experience

06 Jan

Cyara Opens Global Innovation Centre in Hyderabad

The new facility is set to generate over 200 jobs and highlights Cyara's commitment to tapping into India's vast talent pool.

The post Cyara Opens Global Innovation Centre in Hyderabad appeared first on Analytics India Magazine.

09 Feb

AI-Powered Evolution: Transforming the Omnichannel Customer Experience

Analytics India Magazine AI Origins & Evolution

In this article, we will talk about the various applications of AI in the world of omnichannel marketing and how GenAI is fueling progress on this front, taking it to unimaginable levels.

The post AI-Powered Evolution: Transforming the Omnichannel Customer Experience appeared first on Analytics India Magazine.

30 Oct

Reimagine Existing Data & Tech in CXM

Navin Dhananjaya AI for customer experience

The future of CX is as such profoundly personalized and insights-driven. An intimate understanding of individual preferences will characterize every interaction. Customers are no longer data points but valued individuals whose experiences demand to be meticulously tailored.

The post Reimagine Existing Data & Tech in CXM appeared first on Analytics India Magazine.

30 Oct

Reimagine Existing Data & Tech in CXM

Navin Dhananjaya AI for customer experience

The post Reimagine Existing Data & Tech in CXM appeared first on Analytics India Magazine.

12 Dec

Lenovo’s Data Democratisation Play

Ayush Jain customer experience

“Customer experience is ultimately about data analytics.”

The post Lenovo’s Data Democratisation Play appeared first on Analytics India Magazine.

05 Apr

Gupshup acquires Conversational AI Platform Active.Ai

Kartik Wali active

Headquartered in Singapore, Active.Ai’ Conversational Banking as a Service (CBaaS) platform caters to BFSI customers across 43 countries.

24 Mar

Council Post: Three ways AI powers robust customer engagement strategies

Nalin Goel AI

AI is the answer to the three Ws of customer engagement. 1) Who: Identify which customer cohorts need to be engaged or retained 2) What: The kind of communication that has to be sent to each cohort 3) When: The best time to send this communication and on which channel for the most optimum results

15 Dec

Council Post: Redefining The Customer Experience With Analytics And Technology In 2022

Sunil Mirani customer analytics

2021 was a year of uncertainty, much like the one before. Amid new waves and newer virus variants, customer expectations and preferences continued evolving at a rapid pace. This is resulting in an increasing dissonance between consumers’ expectations and their experience across channels. According to Merkle’s customer sentiment report, 86% of companies believe that they…

21 Oct

Twilio Unveils New Growth Automation Platform Twilio Engage

Victor Dey AI

Twilio Engage offers the world’s #1 Customer Data Platform (CDP) and allows marketers to use any combination of tools, data integrations, analytics, and messaging to deliver true one-to-one customer engagement at scale.

08 Sep

‘AI Cannot Replace 1-On-1 Human Interaction In Customer Service Industry’: Dr Kiran Marri, Chief Scientist At CSS Corp

Debolina Biswas artificial intelligence

Dr Kiran Marri is the Chief Scientist and Vice President of Digital Engineering at CSS Corp. He develops innovative solutions and creates sustainable business models for growth.

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