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According to a recent study, call centre agents’ spend approximately 82 percent of their total time looking at step-by-step guides, customer data, and knowledge base articles. Traditionally, dialogue state tracking (DST) has served as a way to determine what a caller wants at a given point in a conversation. Unfortunately, these aspects are not accounted…
The post Inside ABCD, A Dataset To Build In-Depth Task-Oriented Dialogue Systems appeared first on Analytics India Magazine.
According to a recent study, call centre agents’ spend approximately 82 percent of their total time looking at step-by-step guides, customer data, and knowledge base articles. Traditionally, dialogue state tracking (DST) has served as a way to determine what a caller wants at a given point in a conversation. Unfortunately, these aspects are not accounted…
The post Inside ABCD, A Dataset To Build In-Depth Task-Oriented Dialogue Systems appeared first on Analytics India Magazine.