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I worked on changing the ride-sharing scene in Bengaluru using machine learning methodologies and data science.
Managing a chat operations team of 100+ members can include a lot of repetitive and mundane tasks. The duo of Gaurav Singh and Piyush Mishra started automating these tasks while they were running a B2C Personal Concierge Startup called Magictiger. While pivoting from B2C, they decided to offer the same solution to other companies and…
The post How This Startup’s Machine Learning Models Are Personalizing Customer Support & Engagement appeared first on Analytics India Magazine.