HCLTech has been selected by Salesforce to join its Agentforce Partner Network, aiming to accelerate AI-driven innovation in enterprise applications.

As an Agentforce partner, HCLTech will apply its expertise in Salesforce digital modernisation to help businesses, particularly in the financial services sector, implement AI-powered agents that enhance user experiences. The partnership is expected to transform the landscape of autonomous and AI-enabled virtual agents, enabling enterprises to upgrade their SaaS applications with advanced multi-modal AI technology and transition from basic chatbots to more sophisticated AI solutions capable of managing complex, multi-channel interactions.

One of the key projects under this collaboration involves PenFed Credit Union, the second-largest federal credit union in the US HCLTech and Salesforce will work together to enhance PenFed’s member engagement and operational efficiency through AI-driven solutions.

“PenFed is collaborating with HCLTech and Salesforce to bring a next-generation, AI-powered agent experience to our members and employees, enhancing service and support like never before,” said Atif Munir, CTO, PenFed Credit Union.

Sadagopan S, Executive Vice President and Global Head of SaaS & Commercial Applications at HCLTech, emphasised the significance of this partnership, stating, “At HCLTech, we empower clients with AI-driven agents to enhance operations, improve customer service, and drive innovation. Being chosen as a Salesforce Agentforce partner reflects our dedication to leveraging cutting-edge technology and highlights our role in shaping the future of AI.”

This collaboration is set to accelerate the adoption of AI-driven agents across industries, providing businesses with the tools to modernise operations and improve customer engagement.

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