Slack announced Lists last year ahead of parent companies’ flagship event, Salesforce’s Dreamforce. Now, the company is making the feature generally available for all users. 

Lists bring structure to conversations in Slack and enable teams to manage projects, inbound requests, and top priorities right where they are already working without having to jump between multiple applications.

According to Slack, only 34% of projects meet deadlines and budgets due to fragmented communication, app silos, and time-consuming updates.

With Lists, Slack wants to solve this problem. Slack Lists eliminates context switching between apps so teams can collaborate and stay aligned on cross-functional projects, requests, approvals and more, right in the flow of work. 

“The reason we hear about this from businesses is because a lot of employees are collaborating and working in different places. In the average enterprise, multiple different apps are used, causing silos. This leads to inefficiencies, as employees spend excessive time navigating discrepancies between systems, hindering collaboration and productivity across the organisation,” Olivia Grace, senior director of product management at Slack, told AIM in a discussion before the announcement. 

So far, Slack has allowed a handful of customers early access to Lists, and Grace revealed that around 77% of them came back to Slack, saying the new feature is improving their ability to accomplish work.

Bringing Project and Task Management into Slack

Slack Lists begins its rollout today and will be available to Slack users in the coming months and will be included in all paid plans.

The company said sales teams can leverage Slack Lists to stay organised on their day-to-day work, coordinate and collaborate on tasks with the whole account team, and plan customer meetings and engagements. Service teams can keep tabs on all outstanding issues in a list or empower new agents with a curated onboarding plan.

Likewise, IT teams can enhance response efficiency and streamline workflows. They can oversee help desk requests gathered from workflow form submissions, allocating task owners, prioritising tasks, and promptly resolving requests.

However, the features are not unique to Slack. Grace believes Slack’s competitors have similar features built-in; however, “I think that the things Lists can do, which none of them can do, is really bringing that collaboration and tracking into a place where communication is already happening. It’s much more difficult to do the opposite. 

“I think we see Monday, Air table, there’s a bunch of great competitors out there doing similar things and we love the appetite in the market for this kind of implementation.”

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