Governor of Pennsylvania Josh Shapiro announced that the state of Pennsylvania will deploy OpenAI’s ChatGPT Enterprise service in a pilot program to help state employees do administrative work.

The Commonwealth’s Office of Administration (OA) will lead a first-of-its-kind pilot program of ChatGPT Enterprise, featuring enhanced cybersecurity measures to help Commonwealth employees understand where and how generative AI tools can be safely and securely leveraged in their daily operations.

“Pennsylvania is the first state in the nation to pilot ChatGPT Enterprise for its workforce. This initiative showcases Pennsylvania’s commitment to innovation, led by the strength of the state’s diverse communities and dynamic economy,” said Sam Altman, CEO of OpenAI. 

The ChatGPT Enterprise pilot will begin in January 2024 and is initially limited to OA employees who will use the tool for tasks such as creating and editing copy, making outdated policy language more accessible, drafting job descriptions to help with recruitment and hiring, addressing duplication and conflicting guidance within hundreds of thousands of pages of employee policy, helping employees generate code, and more.

“I believe Pennsylvania can be a national leader in the safe and responsible use of generative AI in our government operations – and this first-in-the-nation pilot with OpenAI will help us safely and securely learn from and use this important technology to serve Pennsylvanians and empower our workforce,” said Governor Josh Shapiro.

The enterprise version of ChatGPT, launched in August of last year, is distinguished by additional security features. It ensures that no data input by the Commonwealth will be used to train ChatGPT or future OpenAI products.

The pilot is the Commonwealth’s first-ever use of generative AI tools for state government employees, and its findings will help guide the wider integration of this technology into state government operations to enhance productivity and empower the Commonwealth’s workforce. The pilot also represents OpenAI’s first-ever agreement with a state entity.

Following the announcement, the Governor is scheduled to meet with senior OpenAI executives, highlighting his commitment to responsible generative AI usage as a means of enhancing jobs for Commonwealth employees. 

Although the pilot is designed to enhance customer experience and outcomes for the state’s residents, it’s noteworthy that no Pennsylvanian will directly interact with ChatGPT when engaging with Commonwealth services.

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